Courseware and Training Materials

What's included?
What’s included?
Available for delivery as a download from our web server or provided on CD, this courseware package includes the following resources to make your trainer’s life much, much easier.

This courseware package includes:

	Student Manual. Fully customisable. May be opened in any wordprocessor and changed to meet your exact needs.
	Trainer manual. Fully customisable with additional information for trainers.
	Ice breakers and class activities. Fully customisable. Delivered as a folder full of activities for your students.
	Content overview. Fully customisable. Comprehensive course overview to help you market your course to your customers.
	PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.
	Sales information sheets. Fully customisable. Information sheets to help you sell your course to your employees or external customers.
	Additional reading… Fully customisable. Give your students some recommended further reading materials for this course.

To get started, just open this ‘Employee Dispute Resolution: Mediation through Peer Review’ training courseware in your favourite word processor. You can fully customise the materials to suit your exact learning needs and include your own branding. Your own tailor-made course, delivered ‘off-the-peg’ and saving you thousands of pounds in development time and man-hours. Just press print and the perfect learning experience is yours to deliver.

Course outline
Course outline

Introduction

Have you ever been in a workplace situation where a supervisor has made a decision that you don’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalized process. In this one-day workshop, participants will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision.

Highlights of what participants will learn:

• What the Peer Review process is;
• How employees file grievances and how management should respond;
• How a facilitator and a panel is chosen;
• What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process;
• What responsibilities and powers a panel should have;
• Questioning techniques;
• Why peer review panels fail and how to avoid those pitfalls

Course contents

• Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
• What is Peer Review? To begin, participants will discuss what the peer review process is and is not.
• Initiating the Process This session will look at the first three stages of the process: filing a grievance, informing the defendant, and obtaining witness statements.
• The Peer Review Panel During this session, participants will learn who should be on the peer review panel.
• Asking Questions Next, participants will hone their questioning and probing skills.
• The Peer Review Process This session will introduce participants to the remainder of the peer review process: preparation, the hearing itself, and the decision making process.
• Panel Walkthrough The bulk of the afternoon will be spent role playing a peer review scenario.
• Why Does the Process Fail? To wrap things up, participants will explore common reasons why the peer review process fails and how to avoid or resolve these problems.
• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan

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