Courseware and Training Materials

What's included?
What’s included?
Available for delivery as a download from our web server or provided on CD, this courseware package includes the following resources to make your trainer’s life much, much easier.

This courseware package includes:

	Student Manual. Fully customisable. May be opened in any wordprocessor and changed to meet your exact needs.
	Trainer manual. Fully customisable with additional information for trainers.
	Ice breakers and class activities. Fully customisable. Delivered as a folder full of activities for your students.
	Content overview. Fully customisable. Comprehensive course overview to help you market your course to your customers.
	PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.
	Sales information sheets. Fully customisable. Information sheets to help you sell your course to your employees or external customers.
	Additional reading… Fully customisable. Give your students some recommended further reading materials for this course.

To get started, just open this ‘ Generation Gap: Closing the Generation Gap in the Workplace’ training courseware in your favourite word processor. You can fully customise the materials to suit your exact learning needs and include your own branding. Your own tailor-made course, delivered ‘off-the-peg’ and saving you thousands of pounds in development time and man-hours. Just press print and the perfect learning experience is yours to deliver.

Course outline
Course outline

Introduction

In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. In order for the participants workplace to succeed, their employees must be able to appreciate and celebrate those differences.

Highlights of what participants will learn:

• Develop your understanding of where the generation gap issue surfaces, and the impact it has on the modern workforce;
• Understand and apply language that is specific to each generation currently in the workplace;
• Explore organization strategies that overcome gap issues;
• Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap

Course contents

• Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
• History in Brief To begin, participants will look at how the generation gap is defined and where it comes from. Participants will also determine similarities and differences amongst themselves.
• Finding Common Ground As individuals, we have more in common at work than we may think. This session will teach participants how finding things that are in common can be useful when deciding how to approach differences.
• Silents, Boomers, Xers, Y’s, and Millennials This session will look at common generation definitions in an effort to understand their history.
• Recruiting that Bridges the Gap During this session, participants will explore generation-specific factors that affect retention and recruiting.
• Pre-Assignment Review This session will review the pre-assignment and explore common generalizations.
• Solutions During this session, participants will identify targeted ways to appeal to different generations.
• The Value of Planning Participants will learn how succession planning and coaching can increase an organization’s sustainability.
• Holding on for the Good Times During this session, participants will look at the effect the generation gap has on retention.
• Developing Targeted Retention Strategies Next, participants will learn how to use the generation gap to their advantage when developing retention strategies.
• What We Really Want To wrap up the day, participants will explore how to use proven techniques to make our workplace engaging.
• Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan

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